Shopping
Do you ship internationally?
Yes.
How long will it take to get my package?
After placing your order, it can take up to 1-3 days for me to process, pack, and ship your orders. When the order is sent, you get notified about it via email. What happens after is entirely in the hands of the Dutch postal service. Usually, it takes 1-14 days for an order to arrive, depending on how close your country is to The Netherlands.
How much does shipping cost?
Shipping prices are based on the weight and size of your order as well as your location. The easiest way to find it out is to go to checkout, type in your country and it will automatically calculate the shipping cost for you.
Please note that shipping cost is based on Dutch postal service prices.
Payment
What payment methods are accepted?
When we were creating this website, I wanted to make sure that there is a variety of options.. so basically everything! iDeal, PayPal, Credit/Debit Card, Apple Pay are all accepted.
Is my payment secure?
Of course! Your payment (and all the data entry) is fully secured using SSL with encryption strength of up to 256-Bit. On top of that, all the payments are processed securely using either Stripe or Paypal providers, which both use state-of-art payment mechanisms.
Orders & Returns
Your shipping address
Please always double-check your order address! In case you have already made an order and found out your address is wrong, don’t hesitate to contact me at support@polynaa.com and we will see what we can do. We won’t be able to do modifications to the order once it is already sent out.
Do you accept returns or refunds?
As a small business, all our garments are made to order. At this stage, we cannot accept returns or refunds for change of mind / incorrect size. In the unlikely event of your order arriving damaged, please send me an email at support@polynaa.com with pictures.
Do you sell wholesale?
Yes, contact me at hey@polynaa.com for more info/wholesale conditions.